TRADE SUPPORT
Frequently Asked Questions
Quick answers for retailers, wholesalers, cash & carries, restaurants and other UK trade customers.
Wholesale ordering
If you need a product-specific quote, use the Wholesale Enquiry page or WhatsApp our trade team.
Wholesale EnquiryWho can buy from ALTTRADE?
ALTTRADE is focused on trade supply for businesses such as independent retailers, convenience stores, cash & carries, wholesalers, restaurants, takeaways, caterers and other genuine business buyers.
How do I get wholesale prices?
Submit a Wholesale Enquiry or use the Request Trade Price button on a product page. Pricing is confirmed according to the product, quantity and applicable trade terms.
What products are currently available?
Our current website range includes five SOSYO and Kashmira SKUs. Stock can change, so availability is confirmed when we quote your order.
What is the standard case format?
The current drinks range is presented as 250ml cans, generally 24 cans per case. Check the individual product page or quotation for the confirmed pack format.
Do you deliver across the UK?
UK delivery options are available, subject to postcode, order size, product weight and route availability. Delivery terms and any charge are confirmed before an order is finalised.
Is there a minimum order?
Minimum quantities can depend on the product, route and order type. Send your expected case quantity and delivery postcode so the trade team can confirm the available option.
Can I become an ALTTRADE stockist?
Yes. Complete the Become a Stockist application with your business details, expected volume and products of interest. Account approval and trade terms are confirmed after review.
How is VAT handled?
Where VAT applies, it will be shown on the relevant quotation, invoice or checkout information. Contact the trade team if you need clarification for a specific order.
What if my delivery is damaged, short or incorrect?
Check the delivery as soon as reasonably possible and contact us promptly with your order details and supporting photos where relevant so the issue can be reviewed.
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