Returns & Refunds

Last updated: 19 September 2026

ALTTRADE Distribution Ltd primarily supplies business and trade customers. Returns, credits and replacements are handled according to the circumstances of the order and any terms confirmed with the buyer.

Damaged, short or incorrect deliveries

Please inspect deliveries as soon as reasonably possible. If goods are damaged, missing or incorrect, contact us promptly with the order details and supporting photographs where relevant. We will review the issue and confirm the appropriate next step.

Change-of-mind returns

For business-to-business orders, returns are not automatically accepted because a buyer changes their mind. Any return must be agreed with ALTTRADE in advance and goods must be in a condition suitable for resale unless the return relates to a fault, damage or another issue for which we are responsible.

Food and beverage products

For safety and quality reasons, opened, used, improperly stored or otherwise compromised food and beverage products may not be eligible for return unless they are faulty or supplied incorrectly.

Refunds and credits

Where a refund, credit or replacement is agreed, the method and timing will be confirmed with the buyer. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

Contact

Email info@alttradedistribution.co.uk with your order details.